Burnout is Defined as a State of Depletion : A Part from The Book Chapter : Examining Burnout Experiences among Employees in Health Systems

Burnout is defined as a state of depletion. Maslach (2017) splits burnout into three dimensions: emotional exhaustion (EE), which is the sensation of being depleted, weakened, and less energetic; cynicism/depersonalization, which is negative or inappropriate attitudes toward clients, irritability, the loss of idealism, and isolation from others; and inefficiency, characterized as diminished productivity or capability, low morale, and the inability to deal with challenging situations. There are several contributors to burnout, including a high chronic workload, lack of recognition, low social support characterized by lack of trust and incivility. Several researchers have studied burnout among nurses and physicians. However, no research studies burnout among non-nurses and non-physicians use mixed-methods of a survey and interviews. Therefore, this study examines experiences of burnout among mainly health systems’ administrative employees, who are defined as health systems’ employees who work in non -clinical areas, such as in the finance department. They do not medically treat patients as part of their daily work—that is, they are non-patient-facing. Examples of administrative employees include administrative assistants, financial analysts, and directors of marketing. Moreover, they include employees in leadership roles, such as managers and directors, and individual contributors, such as marketing associates and data analysts. Administrative employees comprise nearly half of the health systems’ workforce; their work significantly affects hospital performance. This research is novel because it is one of the first to study burnout among administrative employees in health systems using a survey and semi-structured interviews to determine drivers and the context of burnout for administrative health systems’ employees.

Author(s) Details:

Teray Johnson,
Data Sciences, Harrisburg University of Science and Technology, Harrisburg, PA, USA.

Mark Newman,
Data Sciences, Harrisburg University of Science and Technology, Harrisburg, PA, USA.

To Read the Complete Chapter See Here

Related Posts

Love experiences

25-year-old to senior age who all talked about the happiness of falling in love : A Part from the Book Chapter : What is the Parents´and Adults´Role in Supporting the Young in their Intimate Relationships?

After having started a research project in the field of love psychology with my colleagues at the University of Lapland, Finland, we wrote numerous studies about the…

Geo coding

GIS is to Geo-Code Voters’ Residential Addresses : A Part from the Book Chapter : Residential Addresses: A Panacea to Election Malpractices in Jos South LGA of Plateau State, Nigeria

Although, attempts were made in the past two decades by the Nigeria election management body (INEC) to have a paradigm shift from the traditional method of ballot…

language interaction

UCBC code-switch from English to French : A Part from the Book Chapter : Analysis of Code-switching Used by Bilingual Students in the Democratic Republic of the Congo: A Case of Christian Bilingual University of Congo

This study was conducted at the Christian Bilingual University of Congo (UCBC) where both English and French are languages of instruction. All the UCBC community members, including…

Feminist Writers

The opinions put forward by feminist writers : A Part from the Book Chapter : Rural Women Empowerment through SHG Federations in Telangana, India: A Path Analysis Approach

The opinions put forward by feminist writers in their works were viewed from a ‘development lens’ and the importance of participatory democracy became vivid. It was universally…

Marital Adjustment

Concentrates on Dual-Working : A Part from the Book Chapter : Marital Adjustment and its Dimensions among Single-working couples and Dual-working Couples

In modern times, the family structure is mostly a nuclear family type which has also affected the marriage system in India. It is likewise seen that for…

Tourism growth

Tourism Prospects in the Long term According to UNWTO : A Part from the Book Chapter : Influence of major factors for Tourists Visit in Tourism Destination of Bali, Indonesia

Tourism prospects in the long term according to UNWTO, namely, international tourist arrivals worldwide are expected to increase by 3.3% per year between 2010 and 2030, reaching…

Leave a Reply